Flag someone you are concerned about
Click on the ‘Report’ button under the users name/avatar. This will show up as a flagged item, which will alert the Wall Guides.
If somebody has broken the house rules
Let us know by clicking the ‘Ask a Wall Guide’ button at the top right corner of every page, or using the report button to alert the Team to any problems.
To make a complaint
If you need to make a complaint, you can contact us at firstname.lastname@example.org. Or use the ‘Contact Us’ link on the website.
All complaints will be acknowledged within 24 hours. We will try to resolve any issues as soon as we possibly can. See the ‘Complaints’ section under ‘About Big White Wall’.
Non-urgent queries or problems
Click the ‘Ask a Wall Guide’ button. Please use this button for all non-urgent matters as Wall Guides will be able to reply to non-urgent queries sooner than the Team.
Urgent problems and queries
Contact the Team if your query is urgent.